Refund policy

Refund Policy – Solina

Last Updated: May 2026

Cancellation and Returns Policy

90-Day Trial – Company Policy

We stand behind our products with an extended 90-day return policy:

You may return the product for any reason, including dissatisfaction, within 90 days of receipt and receive a full refund.

Cancellation Before Shipment: You may cancel your order at any time before the product is shipped and receive a full refund at no additional cost. Cancellation must be made by written request to email: solina.hub@gmail.com

EU/UK Right of Withdrawal (Statutory)

If you are a consumer located in the European Union or United Kingdom, in addition to our 90-day return policy, you have a statutory right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

In such case:

  • You will receive a full refund of the product price and original standard shipping costs.
  • Refunds will be issued within 14 days of our receipt of the returned product or proof of return shipment.
  • Return shipping costs are your responsibility unless the product was defective or incorrect.

To exercise this right, please contact us at solina.hub@gmail.com with your order number and the subject line "Withdrawal Request."

Return Process

  1. Send an email to solina.hub@gmail.com with your order number and the subject line "Return Request."
  2. You will receive return instructions, including the shipping address and coordination details.
  3. Send the product using a tracked shipping service, and send us the tracking number or shipping receipt.
  4. Once the package is marked as "delivered," a full refund will be issued to the original payment method within 7 business days.

Notes

  • Return shipping costs are the customer's responsibility, unless the product arrived defective, damaged, or differed from the order. In such cases, shipping costs will be covered by the company.
  • Your bank or credit card company may require up to 10 business days for the refund to appear on your statement.
  • Products explicitly marked on the product page as non-returnable (e.g., custom-made products, special-order items, or certain categories such as jewelry) will not be accepted for return, unless defective or as required by applicable law.
  • Products must be returned in proper condition with all original accessories.

Conflict with Local Law

In the event of a conflict between this policy and mandatory consumer protection laws in your jurisdiction, applicable local law shall prevail.

Contact Us

For any questions regarding returns or refunds, please contact customer service:

Email: solina.hub@gmail.com